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View Full Version : Follow up on "Shop warning bad service bla bla bla" thread-


easy_asW123
03-08-2008, 01:58 PM
I'd like to apologize in advance if this isn't 100% diesel related or the place to do this but I feel it's important to warn some of the people on this board not to make the same mistake I did with my 1987 300D, by bringing it to this one shop in particular. If this isn't the place for this, kindly redirect this threat to the proper spot, thank you.

About a month and a week ago, I had a little extra cash and decided to get my heat fixed, replace my brake light switch, and fix a death-wobble I had when I hit around 45 mph. I'm a handy guy but working two jobs and attending classes full time, I had no time or inclination to perform the fixes myself right now. I've been to this mechanic before and never had anything good or bad to say about him until now.

The shop is "Precision Automotive" in Rockaway, New Jersey. Located on route 46 on the westbound side. I brought my car in and told the lead mechanic to fix my heat, replace my brake light switch, and fix the fact my car shakes like a beeotch on the highway. He agreed, the keys were left, and I recieved a call from him in 3 days. He told me he was going to replace the blower motor and found my caliper was stuck, warping my rotor and causing the car to pull to one side and shimmy a bit. I agreed to him replacing the said parts, and the conversation ended. I call him in 3-4 day to see if it's done..he hasn't touched the car. No big deal, he's busy and I can wait a few days.

Well, another week goes by and I need to get a few things out of my car. I go up to my car and find my driver side window all the way down and snow packed in my car. It haddn't snowed more than a week ago so I know for one week, the car sat with the windows open and snow in the car. Leaves a bad taste in my mouth considering I just bought myself a new $400 radio... I make it known to him, and I leave.

Two weeks go by and I call to see if it's done- no, still not done. Two days later I call once again and they're "going to look at it" later that day. The next day I get a call back saying I can pick it up in two days. Not charging me for parts and not full labor, the cost is $850... seems a bit steep, so I wait a few days and work some overtime to try to afford the car.

So I finally come up with the money and go to pick the car up. He cuts me a break of $150 off the price which I was thrilled about, I pay him and get into my car. Battery is dead... So I had it jumped and let it ran. I tried the heat- nothing but a faint hum on all speeds. I tell him and he proceeds to try to tell me "well it could be a few things, could be the regulator, could be the speed setting, you could leave it here for a little longer and I wouldn't charge you full price on the parts or labor to get that fixed"... I didn't pay what I paid and wait a month and a week with no car just so I could get it back with no heat and having to pay for more parts. The heat fan only worked on low, and was very noisy like it was struggling to maintain speed. Dissatisfied, I leave.

I get into my town, about 10 miles away and I notice my blue highbeam indicator light wont come on on my dashboard. Then my battery light comes on... Then my windshield wipers stop, and my lights go out and idle drops to around 400rpm. I limp home and try to restart it, nothing. I find the hood wont close, the car wont start, I have no heat and the wobble wasn't fixed. After a month and a week, and $700 down the tube, I'm no warmer, no wiser, and no happier. I'm right where I left off before, only with even more problems this time.


I jumped the car and drove in the pouring rain back to the shop so he could fix whatever it is that he messed up, he tried to tell me it's going to cost me and that it's going to take a while. I left the car there and told him either have it back to me by monday fixed, or I'll be back monday to settle whats to be done IF it isn't fixed. We'll see.

Avoid Precision Automotive like the plague. The shop is very unorganized and not a good place to do business.


:mad::mad::mad::mad:

hoborobot69
03-08-2008, 02:02 PM
that sounds like a major bummer man. sorry for your pain. nurse it back to health somewhere else.. i would...

easy_asW123
03-08-2008, 02:33 PM
If it isn't fixed and fixed right by monday, then It's going somewhere else.

RichardLSU
03-08-2008, 02:38 PM
Get your lawyer to give them a call, even if he doesn't do anything it sure lights a fire under their ass!

DIESEL126
03-08-2008, 02:59 PM
Try Wolfgangs in Tenafly (201) 568-7003

LikeaPanzerTank
03-08-2008, 04:22 PM
Try Udo's Automotive in Tenafly as well, they do top quality work.

Name: Udo's Automotive Corporation
Street: 21 County Road
Tenafly, nj 07670-2104
Phone: (201) 569-7154

They know Mercedes Diesel's like the back of their hand.

Hatterasguy
03-08-2008, 04:56 PM
Did he fix the other two problems?

What did he do to the climate control.

It sounds like you need a new battery, letting the car sit for so long probably didn't help it.

Johnhef
03-08-2008, 05:12 PM
Holy crap, yeah definity get legal counsel on this, they should be fixing it all on their dime now since it seems like nothing was even done.

ForcedInduction
03-08-2008, 05:58 PM
I thought the whole state of New Jersey was red flagged as a Do Not Go zone?

turbodiesel
03-08-2008, 06:59 PM
Whatever you do, don't go to Roxbury Foreign car service a little further west. Try Pete at A1 German in Middlesex (732) 968-0037.

Dieselkraut23
03-08-2008, 07:08 PM
I thought the whole state of New Jersey was red flagged as a Do Not Go zone?

Oh you heard that too?

Flounder
03-08-2008, 09:08 PM
I've lived in NJ my whole life. I would take offense at those comments if it weren't for the fact that I agree with you.

easy_asW123
03-09-2008, 05:54 AM
I'm trying to be very careful with what I say and what I do while he has my car. I'm having him fix whatever it is that he did to screw up my charging system, and hopefully make my heat function normally. If he doesn't do it by monday, then things are going to heat up

He fixed my brake light switch (a 6yo could have done the same) and replaced my stuck caliper, although my car still shimmies severely. I feel like the owner of the shop took my car, put it on the backburner while there were E500's and other newer benz's waiting to be fixed, and then whipped it out when he got fed up with my calling and just slapped some new parts in the car to get it out of there without properly diagnosing what was wrong in the first place. I don't even think the blower motor was replaced, it still squeeked and rattled terribly when the motor was on low-low (the only setting)

jkal
03-09-2008, 07:38 AM
In Park Ridge, N.J. try European Technical Center, very honest and experienced tech. Ask for Arpi.

easy_asW123
03-10-2008, 12:51 AM
I appreciate everyone's help and suggesting new places for me to bring the gal to... Thank you.


I am going back to the shop tomorrow with a few people if things get ugly. I'll let everyone know what happens and how he handles this. The car SHOULD be done.

easy_asW123
03-10-2008, 12:56 AM
I thought the whole state of New Jersey was red flagged as a Do Not Go zone?

It is flagged! Yet I still see people from other states performing the jersey-slide incorrectly, failing to display their off-colored hand gestures when the time calls for it, or navigating jughandles and circles improperly!:laugh3:

AdvisorGuy
03-10-2008, 10:31 AM
Benz Brothers in Pompton Plains... Not the fastest but very thorough. father & son team.

LUVMBDiesels
03-10-2008, 12:07 PM
Here are two I trust...

In North Jersey,
Lucio Import Car Service Inc201 869-2284
[/URL] Address: 6215 Park Avenue, West New York, NJ 07093


In Monmouth Co,
German Automotive732 544-0441
[URL="javascript:;"] (http://yellowpages.superpages.com/profiler/add.business_import.jsp?OP=Edit+Business&BLID=0001408163&STRADDR1=6215+Park+Avenue&CITY=West+New+York&STATE=NJ&ZIP=07093&BizName=Lucio+Import+Car+Service+Inc&NPA1=201&NXX1=869&LINE1=2284&EXT1=&TAG1=&TEXT1=P&NPA2=&NXX2=&LINE2=&EXT2=&TAG2=&TEXT2=&NPA3=&NXX3=&LINE3=&EXT3=&TAG3=&TEXT3=&NPA4=&NXX4=&LINE4=&EXT4=&TAG4=&TEXT4=&NPA5=&NXX5=&LINE5=&EXT5=&TAG5=&TEXT5=&PNPA=&PNXX=&PLINE=&EMAIL1=&EMAIL2=&EMAIL3=&URL=&ICQ=&AOLIM=&PDPID=&NOTES=)Address: 872 Shrewsbury Avenue, Eatontown, NJ 07724

Both shops are very good.

LUVMBDiesels
03-10-2008, 12:09 PM
I've lived in NJ my whole life. I would take offense at those comments if it weren't for the fact that I agree with you.


Hey Flounder, you live in Highlands? I lived on Seadrift Ave for five years before having enough of Jersey and heading to New Paltz, NY.

Corazine did it for me...

tobybul
03-10-2008, 01:53 PM
another reason why I like doing my own work....

rrgrassi
03-10-2008, 02:22 PM
another reason why I like doing my own work....

Here here!!!!!:beer::beerchug:

easy_asW123
03-11-2008, 12:38 PM
I'd love to do my own work right now (I usually do, I've rebuilt the 330 in my '67 oldsmobile twice so I know what I'm doing!) but working two jobs and attending classes FULL TIME, leaves me with NO time...

easy_asW123
03-11-2008, 12:42 PM
I started a thread warning people about a particular garage I went to and didn't have a good experience with at the time. I would like to make it very clear to everyone that the mechanic in charge took care of everything with my car. He even threw in four brand new toyo tires mounted and ballanced for me, did an oil change and topped off all of my fluids (I witnessed him to my surprise doing it while I walked into his shop to straighten this out)

The owner/head tech sincerely apologized about the difficulties and fixed everything that was fouled up at no charge, even diagnosed and got my cruise control working!

Sometimes on of those cars come around where it's just hell and nothing is going right, which he explained was my car. Still doesn't explain leaving my window wide open in a snow storm but oh well, he fixed everything and thats that.


I'd hate to see anyone not go to him because of my write-up a few days ago, I'm sure there are better garages out there but he does do good work at a great price. I felt unjust not clearing up and making known what he did for me due to the inconvenience.

The shop is Precision Automotive in Rockaway, NJ.

JimmyL
03-11-2008, 12:50 PM
Seems like this outta be attached to that previous thread then......

Dee8go
03-11-2008, 01:00 PM
Yeah, the two will probably get separated soon. Glad it worked out and they took care of you.

easy_asW123
03-11-2008, 01:03 PM
EDIT- http://mercedesshop.com/shopforum/showthread.php?t=215845

That is the link to the original thread. Thank you

Jordan G
03-11-2008, 01:07 PM
EDIT- http://mercedesshop.com/shopforum/showthread.php?t=215845

That is the link to the original thread. Thank you

I think the point was to append your orginal thread with this new disclaimer, you silly boy....not vice versa.

This post will quickly become divorced from the other.....and what if, per chance, they only read the original thread? And therefore have no knowledge of this newer thread.

Either way - glad to hear it's resolved.

barry123400
03-11-2008, 01:36 PM
I have to wonder if the owner of the shop reads this site? Perhaps someone else passsed along your site posting information to him?
Something sure stirred him up. Or perhaps he is well aware that his help has limitations to put it kindly. At least he did make make amends.
A business can be damaged beyond repair if experiences like yours take place. The loss of you as a customer is just for starters. He knows as well you would be likely to talk to others. So now he has a free ad instead. Well not quite free.
Hope your new tires wear well. If any odd wear pattern was on the old front tires spring for a front end check and alignment. Unless he did it as well. Your still ahead then.

whunter
03-11-2008, 02:05 PM
and merged into the correct forum.

tobybul
03-11-2008, 08:33 PM
you can also go in and edit your post to reflect your corrections.....

ILUVMILS
03-11-2008, 09:25 PM
I am going back to the shop tomorrow with a few people if things get ugly........

I love how Jersey folks handle problems like this. You can say what you want about N.J., but you've got to admit, we don't take crap from anybody. :furious3: