On the afternoon we left on a roadtrip to Ohio we had a rock or something hit our windshield and crack it. I decided to wait until we returned to Florida to have it replaced in case the installer in Ohio screwed somethng up and then what?

Well I had the windshield replaced on Tuesday, today is Thursday and its still not to my satisfaction, not eben CLOSE. I picked the car up Tuesday afternoon and the hadn't even vacummed the glass shards from the interior, the roofline or even wiped off their fingerprints. The kicker was that they used so much sealant that the rubber molding at the base was pushed up in the area around and under the wiper blade assembly. It looked terrible. Second rate cleanup and assembly. They even forgot to put the signature sticker on the windshield (Mercedes direct replacement). They asked if I could bring back in the morning and they would clean up the excess sealant. What else could I do at this point???

I dropped it off again on Wednesday, better clean up but still not great. Some sealant still around the wiper assembly . I had to have the car back so I took the car anyway. This afternoon my wife calls me and she says she turned the wiper on, it went to the right and is stuck there and the rubber window base molding is all bunched up :( I'm pissed. Now I'm at work right now but I am going to look at it this evening.

I already called the glass shop and they gave another excuse for their shoddy work. I agreed to look at it and then call them in the morning to discuss what to do next. I got oof of the phone and said to myself why the heck am I wasting my time here. I then called my State Farm agent who in turned contacted a vp or supervisor at the shop and raised cane. I then received a call from that vp/supervisor and he said to deal with him from now on. Call him in the morning and whatever I feel is necessary they will do and pay for whatever is necessary. I feel like taking the car to a Mercedes dealer and have them do whatever is necessary.

I even noticed on the inside of the cabin aropund the windshield there is a spot where some sealant is poking out. Am I being too picky? How can this excess be remove dfrom inside without gooping up the fabric on the inside header frame?

I even think they scratched the area around the outside of the window on the frame but I don't know how to prove that. I'll see what they say about it.

that base moulding is a problem area if the installer is not familiar with the monoblade's removal. they will try to jam it in and it won't work. happened to me last time, they took it back and after finally getting the wiper off, the installation looks as new...

The place I took it to is supposed to be the most respected glass shop in Jacksonville. They've been in business for 37 years..Lee and Cates. I went there because they were highly recommended. My State Farm agent was shocked to hear that I had a problem with them.


I called the VP on his cell when I got home and found the wiper to be totally inoperable. He previously said to call in the morning but I was pissed so I called today anyway. He said he will personally take the car to Brumos Mercedes here in Jacksonville and have Brumos fix the wiper assembly, replace the molding with a new one and do whatever I feel is necessary to remedy the situation.

Here is the kicker for me ...I found an 8.5x11 sheet of paper with a blown up view of the wiper assembly in the passenger side of the engine bay...partially charred :( What if this piece of paper had fully ignited?? I found it after the last phone call but I will be sure to have it hand when I meet with him in the morning.

I am not out any money directly as it was covered 100% from my State Farm policy but I am out my time and lots of aggravation. I could have had their mobile service come out and replace it but I took it to their shop so I would have a better feeling about having it done "right".

I am giving these guys chances, too many already :( If tomorrow doesn't result in a remedy I am having State farm authorize for a different shop, maybe Brumos, to pull this windshield and install another one.